Privacy Notice

Last Updated: 23 May 2018

We want you to know how we collect, use and disclose personal and non-personal Information. This privacy policy describes how we collect information through our website – . By using our website, you agree to the terms and conditions of this privacy policy. We reserve the right to change this privacy policy without prior notice.

What Information Do We Collect from You?

Personal information is unique to an individual. In order for you to take advantage of particular opportunities provided through the site such as receiving newsletters, we may require that you provide such information classed as personal information.  This may be, but is not limited to,

  • Your name
  • Your Carers details
  • Telephone number
  • Email address
  • Social media handles
  • Skype
  • Fax

We will only collect this information when you voluntarily provide it to us. We may also combine your personal information that you consent to provide to us with publicly available information, such as your organisation’s name, in the event that you provide us with an email address from your organisation or business.

Non-personal information is demographic based information that does not reveal an individual’s identity or exact location (unless you directly disclose this information any communication method.

Environmental Variables – we may collect some environmental variables such as your MAC address, computer type, screen resolution, operating system information and browser type and version. These environmental variables are collected by websites, analytics platforms and servers (website hosting) to ensure we are best serving our website visitors.

Cookies Policy

SoLO Life Opportunities and service providers acting on behalf of SoLO Life Opportunities may set and access cookies on your computer or mobile device. A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your device so that the website administrator may identify your computer and passively track its activities on the website. This unique number identifies your web browser to our computer system. Cookies allow us to remember your web browser when you use the SoLO Life Opportunities website(s) including subdomains. The use of cookies is an industry standard, currently used on the majority of major websites. You can adjust your web browser preferences to alert you when a cookie is sent to your hard drive or to refuse cookies altogether. It is not a requirement to use cookies but certain parts of the site will not function properly if you set your browser to refuse all cookies and this may affect your experience upon visiting info@solihullsolo.organd subsequent future visits to our website.

Find out more about cookies and how you can make changes, such as restricting cookies on various browsers at

Web Beacons

Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that we, or service providers acting on our behalf, may place in our web pages, advertisements, emails and any other forms of electronic communication. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page or section on the website, clicked on one of our advertisements, or interacted with an email. They also tell us the number of times advertisements or pages are displayed. This allows us to measure the performance of our site, advertising and email campaigns.

IP Addresses

Your Internet Protocol (IP) address is a number that is automatically assigned to the computer you are using by your Internet Service Provider (ISP).  In many cases, IP addresses can be shared by multiple people. This IP address is identified and logged automatically in our server log files whenever you visit our website, along with the time of your visit and the pages you have visited. Collecting IP addresses is standard practice on the internet and is done automatically by many websites.

How Do We Use Information Collected From Me?

We may use your personal information to fulfil your specific request, such as send requested information, send news updates about SoLO Life Opportunities or if requested we may be required to disclose information to legal bodies please see our Information Security Policy and GDPR policy for more information about personal data.

Email communications

We may use your personal information to email you marketing communications, you can unsubscribe or change your preferences at any time using the links provided in our communications, or you can email us directly at we also use Mailchimp to send emails, manage our email list and gather feedback, you can view their privacy policy at


We use reasonable organisational, technical, validation and administrative measures to protect personal information under our control.

Opt-In. Before you receive any communication from us, we will ask you to give your consent to receiving future communications and information.

Opt-Out. If you no longer wish to receive updates or marketing-related communication from us, you may opt out by following the unsubscribe instructions in our communications or by contacting us at

Changing or Suppressing Personal Information

If you would like to request to update or remove your personal information that has been previously provided to us, you may contact us by email at you can also request information on data we hold related to you, please call our team on 0121 779 3865 prior to emailing or you can write to us at

SoLO Life Opportunities
38 Walnut Close
Chelmsley Wood
B37 7PU

Contact Us

If you have any questions regarding this privacy policy, please contact our team at or call us on 0121 779 3865

Fundraising Partners and Heroes

We are delighted to be involved with, and enjoy the support of, all of these organisations and more.