FAQs

Explore our FAQs for quick answers to common questions about SoLO and our services.
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General Questions

Who does SoLO support, and which areas do you cover?

We support children, young people and adults with learning disabilities. Our services are based in Solihull, including locations in Chelmsley Wood and at Solihull Fire Station. Eligibility and geographical requirements vary by service, so please contact us to check what’s available to you. 

How much do your services cost, and what funding can I use?

Costs and funding arrangements depend on the service and the support required. Some Children’s Services are subsidised by Solihull Council or supported by HAF, subject to eligibility. Please contact the relevant team for current prices and to discuss which funding arrangements are accepted. 

What training do your staff receive?

Our staff are trained to support the people attending our service. If you’d like to understand the training relevant to your or your child’s needs, please speak to the service team. 

How do you support personal care, medication and communication needs?

We discuss individual needs during your registration and use information to plan support. Please tell us about any personal care, medication, health or communication requirements so we can establish whether the service can provide the right support before attendance. 

How can I support SoLO through volunteering, fundraising or donations?

You can support SoLO by volunteering, organising a fundraiser, donating or exploring a business partnership. Contact us to discuss: 

Call: 0121 779 3865
Email: info@sololifeopportunities.org 

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Joining a Service

How do I find out which service is right for me or my child?

Start by contacting us. We’ll talk about interests, goals and support needs, explain the relevant services and help you understand the next steps. 

For general enquiries email info@sololifeopportunities.org  or call 0121 779 3865

Can I enquire directly, or do I need a referral?

You can contact us directly to make a referral for yourself or your family member. The team will explain any eligibility requirements or supporting information needed. For children’s targeted Short Breaks, a completed Social Care Assessment is not required, but evidence of eligibility is needed. 

How do I register, and what happens next?

Contact us to begin registration. We’ll ask for information about the person’s needs, interests and goals through a personal profile. This helps us assess suitability and plan support with the person, their family and relevant professionals where appropriate. The service team will then explain the available opportunities and booking process. 

Is there a waiting list, and how will I know when a place is available?

Availability varies between services and sessions. Please contact the team to check current places and waiting-list arrangements. For Children’s Services, a waiting list depends on session availability and the right staff support being confirmed. We’ll contact you if we’re able to offer a place; joining the waiting list does not guarantee one. 

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Children’s Service

What ages and support needs do your Children’s Services cater for?

Our Children’s Services offer activities and support for children aged 4-18 (or up to 19 if still in further SEN education). 

What support is available?

Support is based on your child’s needs. We’ll assess the right level of support before they join. They may receive one-to-one support, or one staff member may support up to four children. 

Does my child need to be registered with SoLO to attend?

Your child must be eligible and registered with SoLO beofre booking term time or holiday breaks. Drop-in sessions welcome children whether they’ve registered or not, but parental supervision is required. 

What’s the difference between Term-Time Breaks, Holiday Breaks and drop-ins?

• Term-Time Breaks: pre-booked sessions run during the school term. 
• Holiday Breaks: pre-booked activities and trips run during school holidays. 
• Drop-ins: Open sessions that children can attend without being registered with SoLO. A parent or guardian must stay to supervise their child unless SoLO support has been booked. 

 Click here to learn what’s currently running. 

How long are the sessions?

Evening and half-day sessions are usually 2-3 hours. School holiday sessions are often full days, 10:00am – 3:30pm. 

How much does it cost?

Our breaks are subsidised by Solihull Metropolitan Borough Council (SMBC) for children living in Solihull. Children from outside the borough can attend, but fees differ. Contact us to discuss costs. 

Can my child try a session before booking a place?

Yes, we offer taster sessions so your child can meet the team, explore the service and see how they feel. We’ll then discuss suitability and next steps with you. 

How do I register my child to join SoLO?

Contact our children’s team. We will discuss your child’s need and explain the next steps. 
Call: 0121 779 3865
Email: childrens@sololifeopportunities.org

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Adults and Community Services

What adult and community services does SoLO offer?

We offer adult day services, social groups, drop-ins, Overnight Breaks, Personal Assistant (PA) and Supported Living. Our services create opportunities to build skills, develop independence, make friends and enjoy community life. 

What activities can I expect at your Adult Day Services?

Our day services offer activities and experiences that support choice, communication, independence and wellbeing. What you do will depend on the service you attend, your interests and your support needs. Our team will help you explore the options available. 

Can I attend the disco or Social Club if i’m not registered with SoLO?

Yes! our adult drop-ins welcome people who aren’t registered with SoLO. If you need support to attend, please contact us beforehand to discuss your requirements. 

What are Overnight breaks, and what support is available?

Our Overnight Breaks give adults with learning disabilities that chance to spend time away, enjoy activities and socialise with friends, supported by our staff team. They also provide valuable respite for families and carers. We’ll discuss your needs to establish whether a particular break is suitable. 

What’s the difference between PA support and Supported Living?

PA support provides personalised, one-to-one help at home or in the community, for example, with everyday tasks, personal care or attending activities. Supported Living supports adults in one of our regulated homes, helping them develop everyday skills and live as independently as possible. SoLO’s Supported Living service has dedicated support available 24 hours a day. 

How do I register to join SoLO?

Contact us. We will discuss your needs and explain the next steps. 
Call: 0121 779 3865
Email: info@sololifeopportunities.org